Privacy Policy
Effective Date: October 2, 2025
At Excellent-Tech Solutions Ltd (“Excellent-Tech”, “we”, “us”, “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in connection with our services, including phone, tablet, and laptop repairs, software installation, data recovery, network setup, and other technology support solutions (“Services”).
This policy applies to clients, website visitors, and anyone engaging with us at our Erdington offices, by phone, email, or through our website www.exts.co.uk.
We comply with the UK Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and, where applicable, the EU General Data Protection Regulation (GDPR) to ensure your information is processed lawfully, fairly, and transparently.
1. Information We Collect
We collect personal data to deliver, manage, and improve our Services. The types of data we collect may include:
Identity and Contact Data: Name, phone number, email address, and postal address (e.g., from repair requests, service forms, or inquiries).
Device and Service Data: Device model, serial number, service history, and issue descriptions provided during repairs or consultations.
Website Data: IP address, browser type, and website usage information collected via cookies or analytics tools on www.exts.co.uk.
Marketing Data: Preferences for receiving newsletters, offers, or updates sent to info@exts.co.uk.
We collect this information directly from you (via forms, phone calls, or in person), automatically (through cookies and website analytics), or indirectly via third-party service partners.
2. How We Use Your Data
We process your data for the following purposes under lawful bases defined by the UK GDPR:
Service Delivery: To provide repairs, technical support, quotations, and follow-up services (Lawful basis: Contractual necessity).
Customer Communication: To respond to your inquiries, provide updates, and maintain good service relationships (Lawful basis: Legitimate interests).
Service Improvement: To analyze service feedback and website activity to enhance our offerings (Lawful basis: Legitimate interests).
Marketing: To send you relevant promotions and news, only if you have opted in (Lawful basis: Consent).
Legal Compliance: To fulfil obligations under UK law, such as tax and record-keeping (Lawful basis: Legal obligation).
3. Data Sharing
We may share your personal data with:
Service Partners: Trusted third parties such as courier, logistics, and IT service providers assisting in repairs or support. All partners are contractually bound by data protection agreements.
Regulatory Bodies: When required by law or to comply with legitimate government requests.
International Transfers: If your data is transferred outside the UK or EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) to maintain equivalent protection standards.
We do not sell your personal data or share it for purposes unrelated to service delivery.
4. Data Security
We use strong technical and organizational measures to protect your personal information, including:
Encryption for secure data transmission and storage.
Access controls and staff confidentiality agreements.
Regular system audits and updates to prevent unauthorized access.
In the event of a data breach, we will promptly notify affected individuals and the Information Commissioner’s Office (ICO), as required by law.
5. Data Retention
We keep your personal data only for as long as necessary to fulfill its purpose:
Service Data: Retained for up to 2 years for warranty and support purposes.
Financial and Legal Records: Retained for 6 years in compliance with UK accounting and tax laws.
Marketing Data: Retained until you withdraw consent or unsubscribe.
You may request deletion of your data at any time, subject to legal requirements.
6. Your Rights
Under the UK GDPR, you have the right to:
Access: Request a copy of your personal information.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion (“right to be forgotten”).
Restriction: Limit how we process your information.
Objection: Stop processing, particularly for marketing.
Portability: Obtain your data in a structured format for transfer.
Withdraw Consent: Revoke previously given consent at any time.
To exercise these rights, contact us via info@exts.co.uk.
7. Cookies and Website Tracking
Our website uses cookies to improve user experience and analyze traffic.
Types of cookies used:
Essential cookies: Enable site functionality.
Analytics cookies: Provide usage insights to improve performance.
Marketing cookies: Personalize promotions and offers.
You can manage or disable cookies through your browser settings or our website’s cookie consent banner. Disabling cookies may affect some features of the site.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing personal data.
9. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect legal, technical, or business changes. Updates will be posted on www.exts.co.uk and communicated via info@exts.co.uk if the changes are significant.
11. Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact:
Excellent-Tech Solutions Ltd
No. 255 High Street (Raja Butchers Building)
Erdington,
Birmingham B23 6SR,
United Kingdom
Phone: +44 7821 837728
Email: info@exts.co.uk
Website: www.exts.co.uk
If you are dissatisfied with how we handle your data, you may file a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.